Indians and Maintenance don't seem to go hand in hand. We buy expensive homes, but cringe paying our maid decent money for its upkeep, or delay painting our homes when a lick is due, or not repair an equipment the 'right way, right time'. This same attitude is visible in our public infrastructure too - our utilities look run down right from the beginning - the bridges look old Day 2, new roads get laid but budgets are not allocated for their upkeep, and sidewalks are built with nary a thought for its use. The list goes on and on. We Indians just don't have the orientation, the process, the skills, or the training to keep things in good shape. And that is because, deep within us, we lack pride - in ourselves, in our neighbourhood, in our city, or in our country. Pride is not about chest-thumping and singing Vande Mataram or Jana Gana Mana twice in a year. Pride is doing those small things, irrespective of whether it is our duty, to keep our own homes, and own our locality, nice and appealing.
I have the highest respect for doctors and the medical profession. Yes, there is incompetence in the healthcare system, but just like bad doctors, there are bad bankers, and bad accountants, and bad engineers. Unscrupulous professionals also exist in every sector, including healthcare; a large swathe of health care professionals are however true to their profession, helping humanity. From my own experiences since 2012, I am less likely to say the same about Indian hospitals, and their administrative systems though. The need for rapid growth, fame, maximising profits, and increasing shareholder value seems to drive bad behaviour and flimsy systems - of opaqueness, unfair pricing, uncalled-for cost escalations, etc. And if one does not have insurance cover, one is left to fend for oneself. Between 2011 & 2014, when my dad was hospitalised several times, I never questioned the honesty of the system, and paid every bill presented to me, promptly, and in full. I was a recent returnee
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